SkyMapper Shipping Policy

For SkyBridge, SkySphere and Branded Merchandise we partner with DHL Express to provide reliable and fast international shipping for all SkyMapper products, including telescopes, accessories, and merchandise.

---

Processing Time

• Orders are processed within 2–3 business days (excluding weekends and holidays).

• You’ll receive a confirmation email with tracking details once your order has shipped.

---

Shipping Times

• Domestic (U.S.): 2–5 business days via DHL Express.

• International: 5–10 business days depending on destination and customs clearance.

---

Shipping Costs

• Calculated at checkout based on weight, dimensions, and delivery location.

• Free shipping may be offered during promotions (details will be shown at checkout).

---

Customs, Duties & Taxes

• International shipments may be subject to import duties, VAT, or customs fees once the package reaches your country.

• These charges are the responsibility of the customer. SkyMapper has no control over these fees and cannot predict the amount.

---

Order Tracking

• All orders include DHL tracking.

• You’ll receive an email with a tracking link once your package ships.

---

Undeliverable Packages

• If DHL cannot deliver due to incorrect address or refusal, the order may be returned to us.

• Reshipping costs are the responsibility of the customer.

---

Damages & Issues

• Please inspect your order upon arrival.

• If your order is damaged, missing, or incorrect, contact us immediately at support@skymapper.io with photos, and we’ll work with DHL to resolve the issue.

---

Restrictions

• We currently do not ship to PO Boxes, APO/FPO/DPO addresses.

• Some oversized telescopes may have additional handling requirements; these will be noted on the product page.

 

For Telescopes we partner with Explore Scientific: